Skip to content
Welcome to Florida Tools
Welcome to Florida Tools
Florida Tools Retail Store Contact Us About Us Our Custom Merch

Refund policy

Return Policy – Florida Tools

Dear Customer,
As a small business, we are not able to offer return policies as lenient as those of large retailers. However, we strive to represent our products as accurately as possible with clear descriptions, photos, and specifications. Our goal is to build long-term relationships with our customers, and we will always do our best to make things right.

General Return Policy

  • Refunds: Returns for a refund are accepted within 7 days of purchase.

    • A valid receipt is required.

    • The product must be sealed in original packaging, unused, and in new, resellable condition.

    • Any free or promotional items must be returned with the product. If they are not, the return may be eligible for store credit only, minus the value of the free item(s).

  • Store Credit: Returns made between days 8–30 after purchase are eligible for store credit only.

  • Condition of Returns: Management reserves the right to decline any return if the product or packaging is damaged, used, or not in resellable condition.

  • Non-Returnable Items:

    • Clearance/liquidation items

    • Gas-engine products

    • Hazardous materials, flammable liquids, or gases

    • “Pre-disaster” emergency supply purchases (such as storm preparation items)

    • Perishable goods, custom products, and personal care items (e.g., beauty products)

    • Apparel that has been opened/unsealed

Online Orders

  • All online returns require an RMA (Return Merchandise Authorization).

  • Contact us at cs@floridawholesaletools.com to request an RMA before sending your return.

  • Items returned without an RMA will not be accepted.

  • If your return is approved, we’ll provide a return shipping label.

    • Customer-paid returns: Return shipping costs will be deducted from your refund or credit.

    • Defective or incorrect items: Return shipping will be covered by us.

Damages & Issues

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and arrange a replacement, store credit, or refund.

Warranties

  • All manufacturer warranties apply to the brands we sell (clearance items excluded).

  • For power tools and batteries, do not return items to the store. Claims must be submitted directly through the manufacturer’s warranty process (usually via their website portal).

  • If you need assistance with warranty information, contact us at cs@floridawholesaletools.com.

Refunds

  • Once we receive and inspect your return, we will notify you of the approval or denial.

  • If approved, refunds are issued to your original payment method within 10 business days.

  • Please note: your bank or credit card company may take additional time to post the refund.

  • If more than 15 business days have passed since your return was approved, contact us at cs@floridawholesaletools.com.

We appreciate your understanding and support of our small business. Thank you for choosing Florida Wholesale Tools!